Privacy Policy

Tensec Holdings Limited, along with its affiliated entities, including Tensec US, Inc., Tensec Payments S.A. de C.V., and Tensec Payments, Inc. (collectively, “Tensec,” “we,” “us,” or “our”), respects the privacy of business users and their authorized representatives. This Privacy Policy explains how Tensec collects, uses, shares, and safeguards personal data collected through our platform and services.

This Privacy Policy applies to all users who access our websites (e.g., https://www.tensec.io/), mobile applications, and services (collectively, the “Services”) and to any personal information processed by Tensec in connection with those Services. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Tensec Holdings Limited (Cayman Islands) is the data controller for purposes of determining the means and purposes of personal data processing. Tensec Payments, Inc. and Tensec US, Inc. (U.S.), and Tensec Payments S.A. de C.V. act as data processors on behalf of Tensec Holdings. In connection with Services offered to business customers, we may process the personal data of individuals such as company officers, beneficial owners, employees, and authorized representatives. All processing activities are governed by contractual agreements between entities to ensure compliance and confidentiality.

What Personal Data We Collect

We collect the following types of personal data:

• Identifiers: name, company name, job title, contact information, business registration numbers
• Customer Due Diligence (CDD/KYC): national ID, tax ID (e.g., CNPJ, CPF, RFC), government-issued documents, utility bills, company ownership details
• Transaction Details: purpose, amount, beneficiary/payor details, related invoice or contract info
• Device and Usage Information: IP address, browser/device type, access times, user activity logs
• Location Data: derived from IP or provided via documents
• Personal Information: Personal information submitted by corporate customers regarding their own clients or counterparties (e.g., invoice recipients, payees), solely for the purpose of verifying transactions initiated on the platform
• Personal or Business Information: Personal or business information contained in documents submitted by Tensec’s business clients on behalf of their own customers or third-party originators (e.g., invoices, contracts, payment instructions, identification documents).

Some of this data is collected from the user directly; other data may be sourced from partners (e.g., identity verification vendors, financial institutions, or compliance systems).

How We Use Personal Data

We process personal data to:

• Verify identity, conduct due diligence, and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations
• Enable and support payment processing and cross-border transactions
• Operate internal security controls, fraud prevention, and monitoring systems
• Develop and improve Tensec’s document recognition and compliance systems
• Comply with legal and regulatory obligations in each relevant jurisdiction
• Communicate with business users and provide account support
• Fulfill obligations under a commercial agreement or Order Form entered into between your business and Tensec

Deal Room Engagement Data: When we send a Deal Room invitation to a prospective customer, partner, or other recipient, we share your contact information with PandaDoc, Inc. (“PandaDoc”). If you access the Deal Room, PandaDoc collects data about interactions and makes it available to us. Our legal basis is legitimate interest in sales and business development. You may object by contacting us via email privacy@tensec.io.

Where an authorized business customer submits documents or data on behalf of its own clients (e.g., small businesses, trading partners, or counterparties), Tensec processes that information solely to support the authorized user’s transaction and regulatory obligations. Tensec expects all such users to ensure they have a legal basis to share this information with Tensec (such as contractual authorization or compliance necessity), and Tensec treats this data with the same level of protection and control as if it had been provided directly.

Use of AI

Tensec uses proprietary artificial intelligence (AI) tools to analyze sensitive documents submitted by users during the onboarding and transaction verification process. These tools are developed by Tensec US, Inc. and incorporate technologies based on Google Gemini and Anthropic Claude, operating within proprietary systems owned by Tensec Holdings Limited.

AI processing is used to:

• Classify document types (e.g., invoices, IDs, contracts)
• Extract structured data fields such as names, transaction amounts, dates, counterparties, and declared purposes
• Assist in detecting inconsistencies or missing information relevant to compliance checks

Important: Tensec’s AI tools are never used for autonomous decision-making. Any decision that could delay, flag, or reject a transaction based on AI output is subject to human review by qualified compliance personnel.

In some cases, AI-extracted information may prompt enhanced due diligence or delay a transaction if potential discrepancies are detected. This helps fulfill anti-money laundering and fraud prevention requirements.

Tensec does not use customer data to train AI models. Extracted data and outputs are retained only as required to support specific transactions or regulatory obligations.

These tools are used exclusively to support compliance workflows initiated by our customers or their agents. They are not used to assess or score user behavior outside the scope of a given transaction.

Third Parties We Share Data With

We share data with:

• Banking and financial partners: Braza Bank and Stearns Bank, PMI Américas, among others
• Technology vendors: Google Gemini API, cloud storage providers, analytics tools, CRM platforms
• Regulators or law enforcement: where legally required (e.g., for AML reporting or upon lawful requests)
• Nium Pte. Ltd., a Singapore-based financial services provider and regulated payment institution, to facilitate international payouts in supported currencies and countries. We share transaction metadata and recipient details necessary for processing through Nium’s rails.
• Document Collaboration and E-Signature Platforms: We use PandaDoc to power Deal Rooms and document sharing. A “Deal Room” is a secure online workspace hosted by PandaDoc that allows Tensec to share documents, proposals, and other materials with prospective customers, partners, or other recipients, and enables collaboration through features such as viewing, commenting, and electronic signatures. When we create a Deal Room invitation for a prospective customer, partner, or other recipient, we provide your name and email address to PandaDoc. If you access the Deal Room, PandaDoc collects additional data (IP address, pages viewed, time spent) directly from your device and makes it available to Tensec. We use this information to understand your engagement with our proposals and guide our follow-up communications. PandaDoc’s agreements (https://www.pandadoc.com/rooms-user-agreement/) govern PandaDoc’s collection and use of your data. PandaDoc may store data in the United States or European Union.
• Email Infrastructure and Deliverability Vendors: We engage third-party vendors that provide email warm-up, sender reputation monitoring, deliverability diagnostics, and related services to support Tensec’s outbound email programs (e.g., the @tensec.mx and @tensecglobal.io domains used for sales outreach and business development). For the duration of those services, the vendor maintains OAuth-based technical access to the configured sending mailboxes, which may include technical access to mailbox content for the purpose of generating warm-up communications, analyzing inbox placement and sender reputation, and providing related deliverability diagnostics. Such vendors operate under contractual safeguards limiting their use of any data accessed to the provision of those services and may store or process data in jurisdictions outside your home country, including Israel.

All third parties operate under contractual obligations to safeguard the data and process it only for Tensec’s purposes.

Cross-Border Transfers

Tensec operates globally. Your personal data may be transferred from your home country to:

• The United States (where Tensec US, Inc. and Tensec Payments, Inc. operate)
• Cayman Islands (where Tensec Holdings is based)
• Singapore, Japan, Mexico, Brazil, or Hong Kong depending on transaction flows
• Israel (where certain third-party service providers, including email infrastructure and deliverability vendors engaged by Tensec, operate)

We implement safeguards such as:

• Standard contractual clauses (SCCs) where required
• Data protection agreements among entities
• Encryption, access control, and data minimization practices

Data processed through Nium’s systems may be transferred to or processed in jurisdictions where Nium operates, including Singapore and other countries that may not offer the same level of data protection as your home country. We ensure contractual safeguards and encryption of data transmitted to Nium for processing

Legal Basis for Processing

Depending on jurisdiction, our legal bases include:

• Performance of a contract (to provide the Services)
• Compliance with a legal obligation (AML/KYC laws)
• Legitimate interest (improving security, fraud detection, system integrity)
• Consent, where required (e.g., for optional marketing or document uploads)

Data Retention

We retain data:

• As long as necessary to fulfill the purpose for which it was collected
• As required by law (e.g., 5+ years for KYC under AML regulations)
• For regulatory inquiries, audits, fraud prevention, or legal claims

Security Measures

We use:

• Access controls, logging, and encryption
• Role-based permissions for employees
• Vendor security assessments and confidentiality agreements

Your Rights (General)

Depending on your location, you may have rights to:

• Access or receive a copy of your data
• Request correction or deletion
• Restrict or object to certain processing
• Withdraw consent (where applicable)
• File a complaint with your local data protection authority

Deal Room Recipients: If you have received a Deal Room invitation from Tensec – whether as a prospective customer, partner, or other recipient – and wish to object to our use of your engagement data or exercise other data protection rights, contact privacy@tensec.io. For PandaDoc’s data practices, see https://www.pandadoc.com/legal/privacy-notice/

Country-Specific Disclosures

• Brazil (LGPD)

• Full rights under LGPD: access, correction, anonymization, deletion, portability, revocation, and complaint to ANPD
• Local DPO: René Abe (dpo@tensec.io.br)
• Data may be processed abroad; contractual safeguards are used

• Mexico (LFPDPPP)

• ARCO rights: access, rectification, cancellation, opposition
• Contact: privacy@tensec.io for rights requests
• You may also file a complaint with INAI (www.inai.org.mx)

• Cayman Islands (DPA)

• We follow DPA principles: fairness, necessity, purpose limitation
• Contact our Privacy Officer at privacy@tensec.io for rights under DPA

• Hong Kong (PDPO)

• You may request access/correction of personal data
• Contact: privacy@tensec.io

• Japan (APPI)

• We disclose purposes of use and sharing partners
• Users may request access, correction, and suspension of use

• Singapore (PDPA)

• You may request access and correction of personal data
• We protect your data with reasonable security arrangements
• When Nium services are used, data may be processed in Singapore by Nium Pte. Ltd., a licensed financial institution regulated under the Monetary Authority of Singapore. Tensec has taken steps to ensure your data is protected through contractual controls and transfer mechanisms that meet PDPA standards.

• United States

• Federal laws: GLBA (financial privacy), CAN-SPAM (marketing), OFAC (sanctions), E-SIGN Act (e-consent)
• State-specific rights (e.g., CCPA) may not apply unless Tensec crosses relevant thresholds

How to Contact Us

Email: privacy@tensec.io
Mail: Tensec Payments, Inc.
3790 El Camino Real #1234, Palo Alto, CA 94306, USA
DPO (Brazil): dpo@tensec.io.br

Updates

We may update this Privacy Policy from time to time. If material changes are made, we will notify users via email or through our platform.

Last updated date will reflect most recent version. Continued use of the Services indicates your acceptance of the updated policy.